Account Deletion Policy for Payzo Shop

At Payzo Shop, we respect your right to control your personal data. If you no longer wish to use Payzo Shop, you can delete your account and all associated data. This document explains how you can request account deletion and what happens to your data after deletion.

1. How to Delete Your Account

You can delete your account using either of the two methods below.

Method A: Delete Directly in the Mobile App (Recommended)

If you still have the Payzo Shop App installed on your device:

1. Open the Payzo Shop App.
2. Go to the Profile or Settings tab.
3. Scroll down and tap on Account Settings.
4. Select Delete Account.
5. Read the warning prompt carefully.
6. Confirm your choice by performing the authentication check or entering your password.
7. Click Confirm Delete. Your account will be immediately queued for deletion.

Method B: Submit a Deletion Request via Email

If you have uninstalled the App or are unable to log in, you can request account deletion by contacting us:

• Email: support@payzo.shop
• Email Subject: Account Deletion Request - [Your Registered Email/Phone]
• Information to Include: Please send the request from the email address or phone number associated with your Payzo Shop account. Include your registered profile name or phone number for verification purposes.
• Processing Time: Manual requests are processed within 7 business days after verification of ownership.

2. What Data is Deleted?

Upon confirming your account deletion request, the following information is permanently removed from our databases:

• Account Credentials: Your authentication record (email, password hashes, or social login credentials).
• User Profile: Your saved name, profile picture/avatar, delivery addresses, and contact details.
• Cart and Orders Info: Uncompleted carts, list of active orders, and historical delivery logs synced to our servers.
• Push Notification Tokens: Device tokens linked to your device for receiving FCM notifications.

3. What Data is Retained?

We only retain data that is strictly required for legal, regulatory, or operational reasons:

• Transactional Logs: If you placed orders or completed payments through Payzo Shop, we must retain transaction records (payment ID, date, amount) for accounting, audit, tax, and fraud-prevention purposes.
• Aggregated/Anonymized Data: Diagnostic logs or analytical events (e.g., aggregate usage statistics) that cannot identify you personally may be retained for system improvement.

4. Reversing Account Deletion

5. Contact Support

If you experience any issues deleting your account, or if you need assistance, please feel free to reach out:

• Email Support: support@payzo.shop